Terms and Conditions of Purchase and Sale of ICC Brasil, headquartered at Rua Surubim, 504 – 12º andar Brooklin – São Paulo – SP – CEP 04571-050, hereinafter referred to simply as ICC Brasil, and, on the other hand, the customer ICC Brasil, qualified at the time of purchase of ICC Brasil products, hereinafter referred to simply as Customer.
Considering that ICC Brasil sells products and services over the internet; Considering the Customer’s interest in purchasing the products offered by ICC Brasil (“Products”) in its sales channels; The purpose of this contract is to establish the general conditions of use and purchase of products and services by the client of the ICC Brasil website.
I. Confidentiality: ICC Brasil is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process. The security of the site is audited daily and guaranteed against the action of hackers, through the seal “Site Blindado”.
II. Customer Service (SAC): The customer has this service to solve their doubts, resolve any requests or complaints regarding their order or any content available on the website. The SAC can be contacted by phone or using a form on the website.
III. Delivery policy: the deadline for delivery of the Products is informed during the purchase procedure, counted in working days. Deliveries of the Products are carried out from Monday to Friday, from 8 am to 10 pm. Exceptionally, some deliveries of Products may take place on Saturdays, Sundays and holidays.
III.I – Checking the adequacy of the dimensions of the product is the responsibility of the Customer, who must ensure that these are in accordance with the spatial limits of the elevators, doors and corridors at the place of delivery. The product will not be assembled or disassembled, transported by stairs and/or doors and windows, or hoisted deliveries.
III.II – Up to three delivery attempts will be made at the informed location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years of age, and carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the ICC Brazil Distribution Center.
III.III – After completing the order, it is not possible to change the form of payment and/or delivery address, request an advance payment or even the priority of delivery.
III.IV – The delivery period informed during the Product purchase procedure takes into account the stock, the region, the invoice issuance process and the product preparation time. With each update in the delivery status of the order, the ICC Brasil system automatically sends alert emails to the Customer.
III.V – The value of the freight of the delivery is calculated based on the place of delivery, weight and dimensions of the Product.
III.VI – ICC Brasil does not authorize the carrier to: enter the domicile; deliver by alternative means (example: lifting product through a window); perform installation or maintenance of products; open the product packaging; deliver to an address other than that stated in DANFE; make delivery to a minor or without identification document.
III.VII – ICC Brasil is not responsible for the retention of goods at SEFAZ when this is exclusively due to the customer’s pending issues, and therefore, it is necessary to attend the tax office for the goods to be released, considering that in these cases the information regarding releases and payments are only passed on to interested parties.
IV. Right of repentance: the Customer will be entitled to exercise the right of repentance of the purchase, with the purpose of returning the Product, in which case the following conditions must be observed: the withdrawal period for the purchase of the product is up to 7 (seven) calendar days from the date of receipt; in case of return, the product must be returned to ICC Brasil in the original packaging, accompanied by the DANFE (Auxiliary Document of the Electronic Invoice), the manual and all its accessories.
IV.I – The Customer must request the return through the Customer Service (SAC) or directly in the Control Panel, in the topic “cancel order”. The expenses arising from the collection or postage of the Product will be borne by ICC Brasil.
IV.II – Upon arrival of the product at the Distribution Center, ICC Brasil will verify that the aforementioned conditions have been met. If so, it will provide a refund of the total purchase price.
IV.III – In credit card purchases, the card administrator will be notified and the chargeback will occur on the following or subsequent invoice, at once, regardless of the number of installments used in the purchase. The reimbursement period and also the collection of the remaining installments after the
Guilherme Rabel has been working as a Policy Intern at ICC Brasil since November 2023. He is studying International Relations at the Federal University of São Paulo (UNIFESP). He has previous professional experience as a government affairs intern at an animal health pharmaceutical company.
Guilherme Rabel é Estagiário de Policy da ICC Brasil desde novembro de 2023. É graduando em Relações Internacionais na Universidade Federal de São Paulo (UNIFESP). Possui experiência prévia profissional como estagiário de relações governamentais em uma farmacêutica de saúde animal.
Mariana Hashimoto is a Business Development Intern at ICC Brasil since June 2023. Is a n undergraduate in International Relations at Fundação Getulio Vargas (FGV-SP), with specialization in International Business, focuses in the international integration and strategic planning of multinational companies. Took a business focused Summer Course in Yale, New Haven, in the United States.
Mariana Hashimoto é estagiária de Business Development da ICC Brasil desde junho de 2023. É graduanda em Relações Internacionais na Fundação Getulio Vargas (FGV-SP), com especialização em Negócios Internacionais, focada na inserção internacional e planejamento estratégico de empresas multinacionais. Realizou um Summer Course em Yale em New Haven, Estados Unidos, com foco em Business.
Antonio Ferraz is Business Development Manager at ICC Brasil. Previously, he worked as a Proposals and Operations Manager at a public services consultancy company in the United Kingdom. Before that, he worked as an analyst at a financial advisory company focused on infrastructure in Brazil. At this company, he worked with clients from the private, public and third sectors. He has a degree in Political Economy from the City University of London and has his degree revalidated by USP.
Rafael Villela has been working as a Policy Intern at ICC Brasil since June 2023. He is studying International Relations at Fundação Getulio Vargas (FGV), having completed a semester of academic exchange at Sciences Po in Grenoble, France. He works at FGV as an Academic Research Assistant in the area of International Political Economy and has previous professional experience as a government relations intern for companies in the financial and technological sector at a consultancy based in Brasília.
Rafael Villela é Estagiário de Policy da ICC Brasil desde junho de 2023. É graduando em Relações Internacionais na Fundação Getulio Vargas (FGV), tendo realizado um semestre de intercâmbio acadêmico na Sciences Po em Grenoble, França. Atua na FGV como Aluno Assistente de Pesquisa Acadêmica na área de Economia Política Internacional e possui experiência prévia profissional como estagiário de relações governamentais para empresas do setor financeiro e tecnológico em uma consultoria sediada em Brasília.
Laís Zeitune é Analista de Policy da ICC Brasil. Graduada em Relações Internacionais e em Economia pela Fundação Armando Alvares Penteado (FAAP), ingressou na organização em 2021, como estagiária. Possui extensão no curso “União Européia: História, Desafios e Perspectivas” pela ALUE – UE Public Diplomacy in Latin America e em Política Internacional Contemporânea pelo Global Classroom, iniciativa conjunta da FAAP (São Paulo, Brasil), University of Akron (EUA), University of Pretoria (África do Sul) e da Le Mans Université (França).
Laís Zeitune is a Policy Analyst at ICC Brasil. Graduated in International Relations and in Economics from Fundação Armando Alvares Penteado (FAAP), she joined the organization in April 2021. She has an extension in the course “European Union: History, Challenges and Perspectives” by ALUE – UE Public Diplomacy in Latin America and in Contemporary International Politics by Global Classroom, a joint initiative of FAAP (São Paulo, Brazil), University of Akron (USA), University of Pretoria (South Africa) and Le Mans Université (France).
Danielle Berini é Analista Sênior de Policy na ICC Brasil desde 2022. Juntou-se à ICC Brasil como Policy Analyst em 2020 e, anteriormente, atuou como Analista de Negócios e Assistente de Inteligência de Mercado na Câmara de Comércio Árabe Brasileira. É graduada em Relações Internacionais pela Universidade de São Paulo (USP) e especialista em Globalização e Cultura pela Fundação Escola de Sociologia e Política de São Paulo (FESPSP). Em 2018, foi uma das 12 jovens com potencial de liderança nos setores público e internacional participantes do “Programa Mulheres Mentoras” da Assessoria Especial de Assuntos Internacionais do Governo do Estado de São Paulo.
Danielle Berini has been a Senior Policy Analyst at ICC Brasil since 2022. She joined ICC Brasil as Policy Analyst in 2020 and, previously, has worked as Business Analyst and Market Intelligence Assistant at the Arab-Brazilian Chamber of Commerce. She holds a degree in International Relations from the University of São Paulo (USP) and a specialization in Globalization and Culture from the São Paulo School of Sociology and Politics Foundation (FESPSP). In 2018, she was one of 12 young people with leadership potential in the public and international sectors participating in the “Women Mentor Program” of the São Paulo State Government’s Special Advisory Office for International Affairs.
Antonio Ferraz é Gerente de Business Development da ICC Brasil. Anteriormente, atuava como Gerente de Propostas e Operações em uma empresa de consultoria para serviços públicos no Reino Unido. Antes disso, trabalhou como analista em uma empresa de assessoria financeira focada em infraestrutura no Brasil. Nessa empresa, ele trabalhou com clientes do setor privado, público e do terceiro setor. É graduado em Economia Política pela City University of London e tem seu diploma revalidado pela USP.
Paula Costim is the Policy Manager at ICC Brasil and joined the organization in September 2022. Previously, she worked as an Adviser and Deputy Chief of Staff for the Foreign Trade Secretariat (SECEX) at the Ministry of Economy, from 2019 and 2022. Before, she was part of the Customer Relationship department at Amcham. She holds a bachelor’s degree in International Relations from UNIVALI and is currently a student at FGV, on an Executive MBA program focused on project management. Also, she is a member of Women Inside Trade.
Paula Costim é Gerente de Policy da ICC Brasil e ingressou na organização em setembro de 2022. Anteriormente, atuava como Assessora e Chefe de Gabinete substituta da Secretaria de Comércio Exterior (SECEX) do Ministério da Economia, na equipe direta do Secretário, entre 2019 e 2022. Antes disso, teve passagem pela Amcham Brasil, na área de Relacionamento. É graduada em Relações Internacionais pela Universidade do Vale do Itajaí (UNIVALI) e cursa MBA Executivo em Gestão, com ênfase em Gerenciamento de Projetos na FGV. É membro da rede Women Inside Trade.
Damaris Campanha is the Administrative and Financial Coordinator at ICC Brasil. She joined the organization in 2017 as an Administrative Analyst. Graduated in Business Administration from Centro Universitário Capital and Post-Graduated in Business Management by SENAC. She was Full Secretary at Barbosa, Müssnich and Aragão Advogados, performing secretarial activities in various areas of the company. From 2014 to 2015, she was part of the Executive Organizing Committee of the WorldSkills SP 2015 project, the world’s largest event in the vocational education area, held by SENAI at Anhembi Complex in SP. She worked for twelve years at the Bonfiglioli Corporation as Executive Secretary of the Presidency.
Tamiris Abrantes Anacleto is an Administrative Assistant at ICC Brasil. Currently studying Business Administration at Universidade São Judas Tadeu (USJT). He was a Young Apprentice at the Superior School of Advertising and Marketing (ESPM), working in the area of Purchasing and Contracts. Completed the Learning Course in Commerce of Goods, Services and Tourism at Senac Aclimação. In 2018, he attended a Pro-Profession in Administration course at Instituto Proa, a technician with Senac certification.
Gabriella Dorlhiac is the Executive Director of ICC Brasil. She joined the organization in 2017 as Senior Policy Advisor and also held the position of Head of Policy. Previously, she was the Executive Director of the Institute of International Relations and Foreign Trade (IRICE, in portuguese) in São Paulo. She lived in Washington D.C. for 8 years, where she was Senior Director at Albright Stonebridge Group. Before, she worked as a journalist at O Estado de São Paulo, writing about international politics. She has a degree in Communication from PUC-SP and a Master’s in Security Studies from Georgetown University.
Tamiris Abrantes Anacleto é Auxiliar Administrativa na ICC Brasil. Atualmente graduanda em Administração de Empresas na Universidade São Judas Tadeu (USJT). Foi Jovem Aprendiz na Escola Superior de Propaganda e Marketing (ESPM), atuando na área de Compras e Contratos. Concluiu o Curso de Aprendizagem em Comércio de Bens, Serviços e Turismo no Senac Aclimação. Em 2018, cursou Pró-Profissão em Administração no Instituto Proa, técnico com certificação Senac.
Damaris Campanha é Coordenadora Administrativa e Financeira na ICC Brasil. Ela ingressou na organização em 2017 como Analista Administrativa. Possui graduação em Administração de Empresas pelo Centro Universitário Capital e Pós Graduada em Gestão Empresarial pelo SENAC. Foi Secretária Plena da Barbosa, Müssnich e Aragão Advogados, exercendo as atividades de secretariado em diversas áreas da companhia. De 2014 a 2015, fez parte do Comitê Executivo Organizador do projeto WorldSkills SP 2015, o maior evento mundial na área educacional profissionalizante, realizado pelo SENAI no Complexo do Anhembi em SP. Trabalhou doze anos na Corporação Bonfiglioli como Secretária Executiva da Presidência.
Gabriella Dorlhiac é Diretora Executiva da ICC Brasil. Ela ingressou na organização em 2017 como Senior Policy Advisor e também ocupou a posição de Head of Policy. Anteriormente, foi Diretora Executiva do Instituto de Relações Internacional e Comércio Exterior (IRICE) em São Paulo. Ela morou em Washington D.C. durante 8 anos, onde foi Senior Director na Albright Stonebridge Group. Antes, trabalhou como jornalista no O Estado de São Paulo, escrevendo sobre política internacional. É formada em Comunicação pela PUC-SP e possui mestrado em Estudos de Segurança pela Georgetown University.
